Support
Setup help, technical questions, refund requests, or anything related to using the service.
support@puravidaedge.comMethodology & verification
Requests for raw trade lists, Monte Carlo source data, or audit access. Available for paying customers and serious researchers.
methodology@puravidaedge.comLegal & compliance
Legal inquiries, GDPR data requests, license questions, or anything regarding Terms of Service.
legal@puravidaedge.comPress & media
Interview requests, podcast appearances, or commentary on prop firm trading and quantitative strategy development.
press@puravidaedge.comOffice & legal entity
Puravida Edge is registered and operates from Puerto Viejo, Costa Rica. We don't offer phone support or walk-in office hours — the entire service runs through email and the website. This is intentional: it keeps support costs low and allows us to invest in product quality.
Response time expectations
- Support tickets: typically within 24 hours, often faster on weekdays
- Methodology requests: 3–5 business days (data preparation takes longer)
- Legal / GDPR: within 30 days (regulatory deadline; usually much faster)
- Press: 1–2 weeks (low priority, but we read every inquiry)
What to include in your email
To help us help you faster:
- Your purchase email (so we can find your account)
- Which strategy / portfolio / tier you're asking about
- What you tried already (for technical issues, this saves several back-and-forth rounds)
- Screenshots if relevant (TradingView, broker, error messages)
Not required but helpful: which prop firm you're using, account size, EOD vs Real-time trailing, and whether you're on Path A (manual) or Path B (automation).